Uploading
The dashboard upload cap is 5 GB per file. There is no duration limit, but there is
a hard size limit. A file over it is flagged the moment you pick it, and Save stays
disabled until you swap in a smaller file, so nothing is created or uploaded.
Portrait: the mobile version
A video’s landscape file and its portrait file are two separate uploads, not one
auto-cropped from the other. Upload a 9:16 cut alongside the original and TrackPlay treats
it as the mobile version of the same video.
Smart Orientation is the toggle that puts this to use: once it is on, TrackPlay serves
the portrait file to mobile viewers and the landscape file to everyone else, automatically.
Smart Orientation cannot be turned on with only one orientation uploaded. Both a
landscape asset and a portrait asset have to exist and finish encoding before the toggle
becomes available. Upload only a landscape file, and mobile viewers watch the landscape
file letterboxed, which is normal and not an error state.
Auto-publish
There is no publish button for the video file itself. The moment every uploaded
orientation finishes transcoding, the video goes live automatically, with its embed
script and its poster image both published as soon as encoding completes.
This is separate from draft and deploy for player settings. Customization changes
(overlays, CTAs, branding) go through their own draft and deploy step. The video file
going live and a settings change going live are two different mechanisms; only the
first one is fully automatic with no toggle to turn it off.
Folders
Organize videos into folders with unlimited nesting. The only structural rule is that a
folder cannot be nested into its own descendant, which TrackPlay blocks outright rather
than letting you create a loop.
Deleting a folder does not delete its contents. Videos and subfolders inside it move up a
level instead, so an accidental folder delete never takes videos down with it.
Moving videos in bulk (drag-and-drop or a multi-select move) is capped at 500 videos per
request. A larger reorganization needs more than one move.
Search
Search the library by title. Results scope to the current workspace, same as everything
else here.
Video tags exist in the public API and nowhere in the dashboard. There is no tag input,
no tag chip, and no tag filter anywhere in the video library UI today. If you tag
videos through the API, that tag will not show up, and will not be searchable or
filterable, inside the dashboard itself.
Version history
Every deploy of a video’s player settings snapshots automatically. This versions the
customization: overlays, CTAs, branding, player behavior. It does not version the video
file itself; there is no way to roll the source media back to an older upload.
The dashboard shows the 50 most recent versions. There is no cap on how many are stored
behind that, only on how many are listed at once.
What “Diff” actually shows
The Diff button does not compare two versions field by field. It pretty-prints the
full settings JSON for the one version you selected. Read it as “here is exactly what
this version’s settings were,” not as “here is what changed between two versions.” If
you need to know what changed, you have to read the two snapshots side by side yourself.
Restore
Restoring a past version does not delete anything. It writes a new version, labeled
“Restored from version #N,” and makes that the live one. Your history keeps growing
forward; nothing is ever erased by a restore.
