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Connect your Digistore24 account to TrackPlay to automatically track conversions from your video content.

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Overview

The Digistore24 integration allows TrackPlay to:
  • Automatically inject session IDs into Digistore24 purchase links on your page
  • Capture conversion data via IPN (Instant Payment Notification) webhook
  • Attribute sales back to the specific video session that drove the conversion

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Setup Instructions

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Step 1: Activate the Integration

  1. Go to Integrations in your TrackPlay dashboard
  2. Find Digistore24 and click Connect
  3. You will be taken to the Digistore24 settings page

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Step 2: Configure Tracking Parameters

Choose which parameter TrackPlay should use to inject your session ID: Available Parameters:
  • cpersist - Digistore24 custom persistence parameter (recommended)
  • aff_sub - Affiliate sub-parameter
  • sub1, sub2, sub3 - Generic sub-parameters
  1. Select your preferred tracking parameter from the dropdown
  2. Click Save & Verify

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Step 3: Configure Digistore24 IPN URL and Verify

After saving, a Postback Setup modal will open automatically.
  1. Copy the IPN Webhook URL from the modal
  2. Log into your Digistore24 vendor account
  3. Go to Vendor → Edit Product → Integration tab
  4. Paste the URL into the IPN URL field
  5. Save the product
  6. Trigger a test IPN from Digistore24
  7. TrackPlay detects the test and marks the integration Active
The integration stays in Not configured state until a test IPN is received. This ensures the webhook is correctly wired before real conversions are processed.

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How It Works

  1. Visitor watches your video. TrackPlay opens a session for them.
  2. Links are tagged automatically. Every digistore24.com link on the page carries the session in your chosen parameter.
  3. They buy. The parameter carries the session into the checkout.
  4. Digistore24 posts back. It sends an IPN notification to your TrackPlay URL.
  5. The sale is credited to the video that made it.

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Troubleshooting

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Integration stuck on “Not configured”

  • Ensure you have clicked Save & Verify with a parameter selected
  • Make sure the IPN URL is correctly saved in Digistore24
  • Trigger a test IPN. The integration goes Active by itself once it arrives.
  • Confirm your Digistore24 links contain digistore24.com in the URL
  • Check that the TrackPlay video player has fully loaded before the user sees the links
  • Verify the integration shows Active status

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No conversions showing

  • Verify the IPN URL is set for both sales and refunds in Digistore24
  • Cross-reference with your Digistore24 transaction history
  • Check that the tracking parameter matches what you configured in TrackPlay