Segment - TrackPlay Documentation

Connect Segment once and your video engagement data reaches every tool behind it: Salesforce, HubSpot, Amplitude, and the rest.

Overview

The Segment integration:

Loads the Segment Analytics.js snippet on pages where your TrackPlay video is embedded
Fires analytics.track() calls for all key player interactions
Works with every Segment destination. No extra configuration.

Setup Instructions

Step 1: Create a Segment Source

Log into Segment
Go to Connections → Sources → Add Source
Select JavaScript (Browser)
Copy the Write Key

Step 2: Connect in TrackPlay

Go to Integrations in your TrackPlay dashboard
Find Segment and click Connect
Paste your Write Key
Click Save. The integration is active immediately.

Events Sent to Segment

Event	Properties	When
`Video Played`	`videoCode`	Video starts playing
`Video Paused`	`videoCode`	Video is paused
`Video Completed`	`videoCode`	Video finishes
`Video Progress`	`videoCode`, `percentComplete`	At 25%, 50%, 75% milestones
`Video Conversion`	`videoCode`, conversion data	A conversion is recorded

Troubleshooting

Events not appearing in Segment

Verify the Write Key is correct and the source is active
Check the browser console for Segment analytics.js errors
Use the Segment Debugger (Connections → your source → Debugger) to monitor incoming events in real time

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