Segment

Connect Segment once and your video engagement data reaches every tool behind it: Salesforce, HubSpot, Amplitude, and the rest.

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Overview

The Segment integration:

• Loads the Segment Analytics.js snippet on pages where your TrackPlay video is embedded
• Fires analytics.track() calls for all key player interactions
• Works with every Segment destination. No extra configuration.

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Setup Instructions

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Step 1: Create a Segment Source

1. Log into Segment
2. Go to Connections → Sources → Add Source
3. Select JavaScript (Browser)
4. Copy the Write Key

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Step 2: Connect in TrackPlay

1. Go to Integrations in your TrackPlay dashboard
2. Find Segment and click Connect
3. Paste your Write Key
4. Click Save. The integration is active immediately.

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Events Sent to Segment

Every call carries videoCode, including the ones that list other properties.

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Conversions do not come through Segment

There is no Video Conversion event, and there cannot be one. A conversion completes on your cart’s domain, after the viewer has left your page. The player is gone by then, so the browser never sees the sale and has nothing to send. Use one of these instead:

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Troubleshooting

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Events not appearing in Segment

• Verify the Write Key is correct and the source is active
• Check the browser console for Segment analytics.js errors
• Use the Segment Debugger (Connections → your source → Debugger) to monitor incoming events in real time